SERVER SUPPORT

For £80+VAT per server per month we can solve most problems immediately through a combination of telephone support and remote PC access. Our engineers provide on-site support services to support contract customers at a reduced fixed hourly rate of £35+VAT per hour and no callout fee.

We will not only solve your problems when you call but will also proactively monitor your server. Our engineers will regularly check your backups, anti-virus software, event logs and Windows Software Updates with the aim of identifying and rectifying problems before they adversely affect the operation of your business.

DESKTOP SUPPORT

For £12+VAT per PC per month we can solve most problems immediately through a combination of telephone support and remote computer access. Our engineers provide on-site support services to support contract customers at a reduced fixed hourly rate of £35+VAT per hour.

LAPTOP SUPPORT

For £12+VAT per Laptop per month we can solve most problems immediately through a combination of telephone support and remote computer access. Our engineers provide on-site support services to support contract customers at a reduced fixed hourly rate of £35+VAT per hour.

PDA SUPPORT

For £8+VAT per PDA per month we can solve most problems immediately through telephone support. Our engineers provide on-site support services to support contract customers at a reduced fixed hourly rate of £35+VAT per hour.

PRINTER SUPPORT

For £6+VAT per Printer per month we can solve most problems immediately through telephone support. Our engineers provide on-site support services to support contract customers at a reduced fixed hourly rate of £35+VAT per hour.

SUPPORTED SOFTWARE & OPERATING SYSTEMS

Desktop operating systems

• Microsoft Windows 98 (All versions)
• Microsoft Windows 2000 (All versions)
• Microsoft Windows ME (All versions)
• Microsoft Windows XP (All versions)
• Microsoft Windows VISTA (All versions)

Server operating systems

• Microsoft Windows Server 2000
• Microsoft Windows Server 2003
• Microsoft Windows Server 2008
• Microsoft SQL Server 2000
• Microsoft SQL Server 2005
• Microsoft Exchange Server 2000
• Microsoft Exchange Server 2003
• Microsoft Exchange Server 2007

Applications

• Microsoft Office 2000 (Full Suite)
• Microsoft Office XP (Full Suite)
• Microsoft Office 2003 (Full Suite)
• Microsoft Office 2007 (Full Suite)
• Microsoft Visual Studio (All Versions)
• Grisoft AVG Anti-Virus
• Microsoft Office 2000 (Full Suite)

All of the above software must be fully licensed