4 Tips to Improve Small Business IT Support Services

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In order for any small business to thrive, it needs to have an IT process that is capable of being both proactive and adaptable. Asset Management, Backup and Disaster Recovery, Proactive Monitoring and a Security are some areas that can greatly reduce potential risks, lost productivity and improve return on capital investment.

Asset Management

Your business can’t run without its assets, and it can’t run at its best without an Asset Management process. Proper Asset Management ensures that you’re using assets to their full capacity and that you’re prepared to replace an asset that’s approaching the end of its life (and avoid any nasty surprises). Such a process will help you set your maintenance schedule and make sure your assets stay functioning for their entire projected lifecycle as well. An Asset Management process can also save money by ensuring that asset needs are met with available unused resources, instead of purchasing something new.

Backup and Disaster Recovery Process 

It would be wonderful to be able to avoid a disaster altogether, but that is not always possible.  The best way for a company to endure and continue after a disaster is by being prepared, which is why having a Backup and Disaster Recovery Process is critical.

Proactive Monitoring

When creating your IT processes, it’s critical (though often overlooked) to include proactive monitoring. It’s natural to think of the reactive elements of a process (how quickly do servers come back after they crash, how long does it take to resolve a support issue, etc…), but proactive measures are more difficult to quantify and thus can be overlooked. It doesn’t matter how long it takes to bring a server back up after it crashes if your server never goes down in the first place. Proactive measures, including software updates, hardware audits and preventative maintenance show their benefits by the problems they prevent as opposed to the problems they solve.  There’s another, more subtle benefit too: proactive processes can be planned and scheduled for times when they’ll create the least amount of interruption, where reactive processes happen without much warning (and often during a critical time). Even if a support issue can be resolved very quickly, it still took time to report the problem and work was interrupted while the solution was being deployed.


There are hundreds of thousands of data breaches each year, his staggering figure only reiterates that a crucial aspect of a prospering business is managing security. In this often unstable market, it can be difficult for small to medium sized businesses to foresee potential IT risks, such as a data breach. When a company is applying security best practices, they retain control of who has access to confidential information. Some of the ways to build comprehensive security processes include, controlling who views files, having effective password policies, and safeguarding customer information.  In addition, the company could get audited and must be able to show that there is a process in place to ensure their company’s information is backed up and easily able to restore, or access at a later date. 

When determining the best processes for a driven and successful small business, keep these four ideas in mind and explore the many more options that can create well rounded IT setup:

  • Having an in depth and tailor made plan to Asset Management is key to running efficiently.
  • Be prepared with a robust Disaster Backup and Recovery process to ensure accountability.
  • It is better to have a Proactive monitoring in place rather than to be reactive.
  • Protect your business with distinct Security Services aimed at keeping your company’s information private.

David Pinel

David Pinel

Director / Coder / Tech Head

Business owner at IT-Pro, loving husband to a fabulous wife and working hard to be the best dad to my favourite little lady.

I’ve been working in tech since 2000 and almost 20 years on it still excites me!