IT Support – The Frequently Asked Questions

Outsourcing vs Managed IT

With many businesses turning to managed IT service providers for professional IT support, we’re often asked similar questions by those considering our services. So we’ve put together a list of frequently asked questions about managed IT support to give you the answers you need.

What does a managed IT support provider do? 

An IT support provider, or a Managed Service Provider (MSP), is a third-party contractor appointed to take care of your IT services and equipment. They support and manage businesses’ day-to-day IT systems, often providing consultancy and strategy. Find out more about this service here

Why should you consider outsourcing your IT support? 

In today’s modern world, technology is ingrained in every business, no matter how big or small the business is. For most organisations, if their computers, network or internet goes down they will be unable to function and downtime can be costly, afterall, time is money. 

For most SMEs, it is more cost effective to outsource their IT support than to employ an individual or small team to keep their IT systems running smoothly, protect the security of their data and keep up with the latest technology best practices and trends. Outsourcing your IT support gives you access to an entire team of technicians and their collective expertise at a fraction of the price of hiring an employee. 

Businesses that keep things in-house need to take into account holidays, sick leave, pensions and so on. An IT support company can give you constant year-round support without the worry of employee leave.

Why is technical support important to my business? 

With businesses moving over to the cloud it has never been more important to ensure your organisation is up to date and compliant. This can be a time consuming and difficult task for just one person or a small in-house team. 

An IT support team will take the stress away. They will ensure that you comply with best practices, giving you time to run your business. 

Can you support my remote workers? 

Absolutely! Our Llangollen based service-desk is on hand to fix IT issues remotely and get you back up and running as quickly as possible. Our technicians are super friendly and will also explain their findings without overcomplicating the situation with technical jargon. 

With the recent COVID-19 outbreak, remote support has never been more important for us than now and many of our customers are working from home successfully. Read more about securely working from home here.  

Can you cover my business working hours? 

No Problem! You can rest easy knowing that our dedicated team is monitoring your systems 24/7, 365 days a year. If a vital server issue starts to develop or your office has an overnight power cut, we’ll be the first to know and act. Learn more about this here.  

We need something a bit different. Can you accommodate? 

We do our very best to accommodate all of our clients’ requests so we will certainly see what we can do. Over the years, many of our customers have had specific issues that need solving and we’ve loved being able to assist and see them grow.

I’m worried about cybersecurity, is this something you offer? 

It is estimated that 43% of cyber attacks are now directed at SMEs and unfortunately, having a firewall and some Anti-Virus in place just doesn’t cut it anymore. Cybercrime happens in so many different ways so we offer a multi-layered security solution, designed to minimise risk to your business.

We can help you become Cyber Essentials certified which is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

What about disaster data backup recovery? 

We live in a world that is now heavily reliant on data. Many businesses assume that a physical backup is enough to protect their data and files, but they haven’t considered flooding, fire, theft and all of the other issues that may occur. We will set you up with the right system to keep your data safe.