We specialise in providing IT support services for small and micro businesses across North Wales & Shropshire.
Using a consultative approach, our team of IT experts work with customers to understand the needs of the business both now and in the future, listening to requirements before offering advice.
Our ethos is built upon providing our customers with a flexible and personal service and we will always go the extra mile to ensure our client’s productivity is maximised no matter what.
Whatever the size of the organisation, we understand that our customer’s IT is critical and as a business, we aim to concentrate on technical excellence so that our customers can focus on running their core business functions with confidence.
Looking for more information but not ready to call yet? Here’s a few answers to the most common questions we get asked.
How quickly can IT support be implemented?
We’re really good. No seriously. We are. As soon as we have all the information we need – we could make mountains move within 24 hours. Typically, our clients like us to simply make it happen inside of one business week.
Do you just do IT Support?
Far from it, we become your very own IT department. We can do anything that’s related to IT. This includes services such as implementing “green” recycling processes for equipment, office relocation’s, CCTV installations, Wireless Installations and general computer repair and upgrades.
We also create bespoke software systems built around your business.
How much will it cost me?
Our pricing is very straightforward, we charge a flat rate per device that is supported (see prices above).
On top of our standard services we also offer various other complimentary services such as web hosting, cloud backup, VoIP and tech project work. For more information on these services please contact us so we can discuss your exact requirements and quote accordingly.
What equipment is supported?
Your entire network is supported, including printers, switches, firewalls, email delivery to mobile devices and remote access systems. Having identified the equipment covered by your support contract, we can proactively monitor, protect and update your systems, for optimal operation.
Along with supporting your devices we find that supporting the people using them is more important, we work with each client to make sure the team is getting the best out of their IT and provide the support needed even if that’s a shoulder to cry on!
We work with a number of partners to create a solid IT environment for your business.
A partnership, business-to-business
Every IT-Pro technician is an experienced and passionate IT professional and we’re used to working with a diverse group of clients in a wide range of industries. We work hard to understand your business not just your IT system which allows a real world business-to-business partnership to grow. We follow a very strict response and resolution time for all our technicians and part of this is to inform you at all times what we are doing and how long it is going to take.
How we provide support
Our clients are all very different. We give them support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. However, we are always available to talk directly on the phone and we visit our clients as much as is practical. We are and always have been a very people based company.