Ad Hoc Support means just that – we can help you solve a problem either remotely or onsite.
With Ad-Hoc support, there is no service level agreement and the initial response you receive and ongoing attention will depend on when an engineer is available.
Customers with a support contract receive priority, which might mean a delay if our engineers are called away on an emergency.
How much does ad hoc support cost?
All ad hoc support is provided at our standard onsite hourly rate of £80, regardless of whether we are providing remote or onsite support.
The minimum charge for any telephone or remote support is half an hour with the minimum charge for onsite work being 1 hour. In most cases travel time will be billable for onsite work.
Ad hoc customers do not receive a credit account, so the minimum block of work is charged upfront with any additional time invoiced at the end of your session.
Try before you buy?
We appreciate that you may want to give us a try before agreeing to an IT Support plan. Working with us on an ad hoc basis is a great way to do that, but it’s best to do this with something that isn’t mission critical or under time-pressure.