Computer Support Contracts

“With our Fixed Price IT Support service, we take complete responsibility for managing your IT allowing you to focus on running your core business, just like you would if you had an in-house IT Support department.”

Our Full Network support package is an all-inclusive service which covers all aspects of your businesses technology. Our service includes: Server Support, PC/Laptop Support, User Support, Online Services Support, 3rd Party Vendor Support and Virtual IT Director.

All servers and workstations within your organisation must be covered in order to benefit from our Full Network Support service.

Server Support

Your server is the heart of your network, and its hardware and software must be custom tailored to your office computing needs. Your server must also be properly maintained to function properly and avoid system downtime or loss of computer data. Server maintenance involves keeping a servers’ software updated and running so that a computer network can operate smoothly.

Regular preventive maintenance will keep the hardware and software running as expected and will help avoid a total or partial network failure.

Server maintenance tasks include reviewing the server’s performance, ensuring that automated system monitoring utilities are properly installed and configured, identifying potential security risks and backing up data at regular intervals.

Our server maintenance plan includes:

  • Checking server log files and reacting to events
  • Assessing hard disk space
  • Administering user accounts
  • Administering folder permissions
  • Monitoring network applications
  • Ensuring adequate redundancy of systems
  • Examining security features
  • Installing security software patches
  • Reading server logs for security alerts or evidence of computer hacking attempts
  • Updating critical service packs and software updates
  • Performing regular comprehensive back-ups to ensure that vital data can be retrieved from storage in the event of a system failure
  • Managing all server roles such as DNS, DHCP, IIS etc.

PC/Laptop Support

Your company’s computers are important tools that enable your employees to work efficiently, the smoother they run the more productive your employees can be. With this in mind we have designed our PC support to be both proactive and reactive allowing us to monitor your workstations to minimise hardware failure and specification tracking to get new hardware up and running quickly should a failure happen.

Our PC/Laptop Support includes:

  • Regular health checks
  • Remote assistance using leading support tools
  • Software installation
  • Hardware upgrades
  • Hardware specification advice
  • Network troubleshooting
  • Printing troubleshooting
  • PC Security
  • VPN Connectivity for remote workforce
  • Business domain management

User Support

We understand that cloud support is not just about supporting the services that you use but also about supporting your users and devices that they use. User support includes supporting all of the IT devices that they use such as PC’s, Laptop’s, Tablet’s & Smart Phones.

Online Services Support

We can manage all of your online services such as email, cloud storage, hosted telephony, web hosting and domain names. Alongside managing your current services, we can also advise on integrating new services into your business structure in a controlled way.

3rd Party Vendor Support

Here at IT-PRO, we can manage all of your third party vendors for you so that you have just one single point of contact for your entire IT, telephony and business software requirements. We will liaise with software and hardware vendors on your behalf and feed information back to you in plain English. We find that we can expedite the resolution of issues with vendors as we can rule out all of the basic tests before making that initial call.

Server Support

All Windows Servers £80.00 + VAT Per Month

PC / Laptop Support

All Windows and Mac devices £15.00 + VAT Per Month

Cloud Services Support

Office 365 Management £25.00 + VAT per Month

(Included free with Server Support)

Virtual IT Director

Through our Virtual IT Director service, we can support your business in aligning your Information Technology strategy to better meet your business objectives. Whether it’s for specific tactical project engagements, or for wider strategic and business planning, we can provide experienced IT Director resource to develop solutions and strategies for your specific business needs.

Our Virtual IT Director service requires a minimum of 10 pcs and 1 server to covered in order to be included for free. However, the same service can be paid for on an ad-hoc basis for smaller networks.

Computer Support Contract Enquiry